I want to be disagreed with on this one, so I will state it plainly.
An agent drafting a change to a real account is right most of the time. That was survivable while a human pressed send, because the human absorbed the error rate. Remove the human and the same draft applies everywhere at once: one bad reply, two hundred storefronts, no undo.
What I built instead: the agent reads and drafts, every write lands pending, a rule decides publication. The agent never holds the publish capability, so an injected instruction has nothing to reach for. Approval is a column, not a sentence in a system prompt.
What fell out of it: rollback is a status change, the audit log is the table, and a reviewer can approve a batch without reading a chain of thought, which is the difference between review happening and review being skipped.
Unsolved: expiry (does an approval signed a week later still mean what it meant?) and concurrency (two agents, same target, whose draft is the pending row?).
Code is MIT at github.com/synectus/OpenGMB if reading it beats reading this, but I would rather be argued with.
Happy to be told the whole framing is wrong, as long as the reason is specific.
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